UneeQ, a leader in digital human technology, delivers lifelike, emotionally intelligent AI-powered virtual beings designed to enhance customer experiences.
Trusted by clients like Qatar Airways and Deutsche Telekom, UneeQ’s platform empowers businesses to create highly personalized, engaging interactions that build trust and provide outstanding value.
The recent period brings 3 major pieces of news from UneeQ. So, we will go over them one by one.
UneeQ Integrates ElevenLab’s Advanced AI Voices
UneeQ has integrated ElevenLabs’ AI voice suite into its digital human animation platform, Synanim™, enabling digital human avatars to not only look, move, and gesture realistically but now also speak with lifelike authenticity.
For illustration, this integration allows UneeQ to leverage ElevenLabs’ advanced AI voices in real-time animations. In turn, this enhances brands’ ability to engage customers more genuinely.
As a leader in its branch, UneeQ now offers one of the most respected AI voice solutions available — ElevenLabs, which serves 38% of Fortune 500 companies and generates over a million minutes of synthesized speech monthly. With this enhancement, UneeQ digital humans can communicate with nuanced emotional expression and contextual understanding.
UneeQ clients can seamlessly incorporate AI voices they’ve developed with ElevenLabs into their digital human experiences, enhancing brand interaction and image. This integration enables real-time, brand-specific conversations for applications in:
- Staff training
- Marketing
- Event activations
- E-commerce
The combined power of both platforms ensures that these interactions are fast and high-quality, setting a new standard in digital human engagement.
Industry projections reflect this growing trend: Gartner forecasts that the digital human economy will reach $125 billion by 2035, far exceeding the $5 billion chatbot market. This collaboration between UneeQ and ElevenLabs anticipates the shift, preparing for a future where, by 2026, half of B2B buyers will interact with digital humans during purchasing. By 2027, most B2C enterprise CMOs are expected to allocate budgets for digital human technology.
This integration also grants brands access to ElevenLabs voices in 29 languages. UneeQ digital humans can switch languages in real time. In fact, brands can use ElevenLabs’ voice cloning to replicate the voices of ambassadors, mascots, or spokespeople — with explicit consent — for real-time conversations powered by the UneeQ platform.
Zeno: Simplifying Business Travel
Uneeq has partnered with Serko, a prominent corporate travel tech provider, to introduce the latest version of Zena, the world’s first digital human travel agent. This launch took place at the Global Business Travel Association (GBTA) Convention — a key event for the business travel industry.
Event attendees were among the first worldwide to engage with Zena, experiencing advanced AI capabilities for seamless travel booking and management.
Zeno is Serko’s business travel platform that streamlines travel booking and management. Zena, the experimental digital human on Zeno, enhances customer service by allowing travelers to make travel arrangements through natural, conversational interactions powered by generative AI.
Directly linked to content inventories, Zena listens to travelers’ needs, suggesting accommodations with accurate pricing and current information. To be more precise, key features of this digital experience include:
- Always-on, real-time support: Available 24/7 for planning and itinerary updates.
- Personalized recommendations: Tailors travel suggestions based on individual preferences and requirements.
- ChatGPT integration: Connected with ChatGPT to gather information on preferences, enabling personalized recommendations.
- User-friendly interface: An intuitive display for hotel options, adjusting in real-time based on user input and filters.
UneeQ’s digital humans offer human-like empathy and connection, elevating customer experiences across enterprise applications. Zena, introduced by Serko in 2019, demonstrates how digital human technology can simplify corporate travel and provide personalized, scalable customer service.
UneeQ and NVIDIA Showcasing Next-Generation Digital Humans
UneeQ made history at SIGGRAPH 2024 by hosting the first-ever speaking session co-presented by an AI-powered digital human. Sophie, an interactive digital avatar and one of the earliest digital humans, joined Marco Chavira, UneeQ’s VP of Sales USA, on stage, responding to audience questions in real-time.
Powered by generative AI, Sophie engaged in realistic, human-like conversations. Her appearance marks the first time this technology was tested in an open-ended, unscripted setting.
UneeQ employed its Synapse™ orchestration technology to synchronize a large language model (LLM) with Sophie’s personality and knowledge base, tailored for this global tech event.
Additionally, UneeQ demonstrated its advanced animation technology, Synanim™, integrated with NVIDIA’s Audio2Face — a component of NVIDIA ACE NIM for dynamic facial animation and lip-syncing. This seamless integration offers an unmatched level of realism, meeting the demand for more human-like online brand interactions.
SIGGRAPH, the top conference for computer graphics and interactive techniques, ran from July 28 to August 1 in Denver, Colorado. For example, some of the event highlights included:
- Visitors experienced UneeQ’s platform and interacted with Sophie in NVIDIA’s Inception Startups Innovation Zone.
- On Generative AI Day (July 31), UneeQ hosted its co-presented speaking session, “The Key to Enterprise Success with Autonomous Digital Humans,” featuring Chavira and Sophie. This showcased UneeQ’s Synapse platform and its seamless orchestration of LLMs and retrieval-augmented generation (RAG).
- NVIDIA CEO Jensen Huang addressed generative AI’s impact in a fireside chat with WIRED’s Lauren Goode, highlighting key industry advancements.
All in all, UneeQ has had an eventful period since June and is set to continue growing.
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